Frequently asked questions
How do I contact you?
Is what I tell you confidential?
We will listen and talk to you with respect, honesty and compassion. We will speak in strictest confidence unless (in accordance with the BACP Code of Ethics that we adhere to) someone is at risk of serious harm. We store any personal information in line with ICO and The Data Protection Act.
What happens at our first meeting?
What type of Therapy will I need?
Rather than working from just one theoretical approach, we are committed to using the range of knowledge and techniques we have gained from our years of training and experience. We will work with you to tailor your individual therapy to suit you, your relationship and your family. We ask for feedback throughout our sessions, with you telling us what is most useful, we can continue using the approaches and techniques that you find most effective.
How long will I need to have Therapy/Counselling?
We provide brief/short term therapy (6 focused sessions) or longer term therapy. When we first meet we will discuss what will suit you and the issues you are facing, together we will agree how to proceed. We are aware that the number of sessions you wish to have may be affected by your financial circumstances, this would form part of our initial discussion.
What happens if I cancel my appointment?
We ask for more than 48 hours notice to cancel an online or in person appointment unless there are exceptional circumstances. Cancellation with less than 48 hours notice incurs a charge for the full cost of the session. This is to cover the loss of my available hours when we could have seen another client.
Can I get an evening or weekend appointment?
Is there parking? Is the venue easily accessible?
How do I pay?
We request payment to be made via BACs transfer, directly to your therapist, details will be provided when your introductory assessment session is confirmed by email. If you would prefer to make payment using any major debit or credit card via Sumups online secure payment portal please let us know. All payments are required to be made in advance of your session.
What Is an Associate?
What if I am unhappy with my Therapy or Therapist?
All Associates share our same commitment to providing the best possible standard of care and if you are in anyway unhappy or concerned about your therapy we will want to find a solution. As independent practitioners, your agreement for therapy is between you and your therapist, and you should speak or write to them in the first instance. In the unlikely event that you continue to have any concerns then the next step is to contact the therapists professional membership organisation. Associates also hold their own individual professional liability insurance arrangements.