Frequently asked questions

How do I contact you?

Call or email to make initial enquiries. We will endeavour to see you for your introductory appointment as soon as possible. Ongoing appointments can then be booked if you feel comfortable and happy working with your chosen counsellor. Phone: 07495 578 506 Email: miltontherapycliniccambridge@gmail.com



Is what I tell you confidential?

We will listen and talk to you with respect, honesty and compassion. We will speak in strictest confidence unless (in accordance with the BACP Code of Ethics that we adhere to) someone is at risk of serious harm. We store any personal information in line with ICO and The Data Protection Act. During online therapy sessions we strongly advise that you find a quiet place for your session to take place, at a time when you are unlikely to be disturbed, so that you can focus in your session knowing that your privacy is assured.



What happens at our first meeting?

Our first session together is an opportunity for you to get an idea about what counselling with me might be like, ask any questions you have and see if you feel we have the right therapist for you. Counselling/Psychotherapy involves us listening to you to explore what you are experiencing in a safe confidential space. We will use our expertise and experience to provide different perspectives and skills around the problems you confront. Together we can make better sense of things, an aim is to discover a solution that's right for you, enabling you to move forward towards a more positive future.



What type of Therapy will I need?

Rather than working from just one theoretical approach, we are committed to using the range of knowledge and techniques we have gained from our years of training and experience. We will work with you to tailor your individual therapy to suit you, your relationship and your family. We ask for feedback throughout our sessions, with you telling us what is most useful, we can continue using the approaches and techniques that you find most effective.



How long will I need to have Therapy/Counselling?

We provide brief/short term therapy (6 focused sessions) or longer term therapy. When we first meet we will discuss what will suit you and the issues you are facing, together we will agree how to proceed. We are aware that the number of sessions you wish to have may be affected by your financial circumstances, this would form part of our initial discussion.



What happens if I cancel my appointment?

We ask for more than 48 hours notice to cancel an online or in person appointment unless there are exceptional circumstances. Cancellation with less than 48 hours notice incurs a charge for the full cost of the session. This is to cover the loss of my available hours when we could have seen another client.



Can I get an evening or weekend appointment?

We cover most of the week except Sunday, including evenings. Saturday appointments are available from at least one of our Counsellors. Please contact us for our availability.



Is there parking? Is the venue easily accessible?

Sessions take place in our purpose built Therapy Studio in Milton. There is plenty of free parking within one hundred metres of the studio. Bicycles can be left safely within the grounds of the premises. Access to the Therapy Studio is very discreet. Please inform us about any accessibility or additional needs you have during our initial conversation, we will do our best to meet those needs.



How do I pay?

We request payment to be made via BACs transfer, directly to your therapist, details will be provided when your introductory assessment session is confirmed by email. If you would prefer to make payment using any major debit or credit card via Sumups online secure payment portal please let us know. All payments are required to be made in advance of your session.



What Is an Associate?

Associates are independent practitioners who have been invited to bring their practices to be based together with us at the Milton Therapy Clinic Cambridge. Although the Associates work independently, they have been carefully selected for their qualifications, experience and commitment to excellence. An Associate will have experience in providing Counselling and Therapy. They have full D.B.S checks in place and will have their own professional liability insurance arrangements. As a group we are able to provide a large portfolio of professional counselling and psychotherapy services for adults, couples and families. There is a choice of male and female therapists who are all experienced in working with a broad range of concerns. Your agreement for therapy will be between you and your therapist and in the initial session they will talk you through how they work, agree with you what your therapy should be and advise how to pay their fees.



What if I am unhappy with my Therapy or Therapist?

All Associates share our same commitment to providing the best possible standard of care and if you are in anyway unhappy or concerned about your therapy we will want to find a solution. As independent practitioners, your agreement for therapy is between you and your therapist, and you should speak or write to them in the first instance. In the unlikely event that you continue to have any concerns then the next step is to contact the therapists professional membership organisation. Associates also hold their own individual professional liability insurance arrangements.