Coronavirus (Covid19) FAQ's

(This page will be updated and our working practices will reflect the governments advice and BACP best practice). Last updated 08/06/20

Currently the UK Government advice concerning Covid 19 is to " Stay Alert, Control the Virus, Save Lives". This means ,stay at home as much as possible, work from home if you can, limit contact with other people, keep at least 2 metres distance from others, wash your hands regularly and do not leave home if you or anyone in your household has symptoms. 


At this time the UK lock down is starting to be eased and the government are allowing certain businesses to re-open. As Counsellors we are not only bound by government advice but also the advice of the registered body the British Association of Counselling and Psychotherapy (BACP).

The BACP currently remind us that " Our advice, which takes account of general advice to the public across all the nations, is that you should continue working remotely with clients wherever possible. The virus is still just as contagious and potentially fatal while there is no vaccine".

With this in mind, we will be continuing to offer counselling via online platforms for all our clients unless there are exceptional circumstances where online counselling is not appropriate , please click here for more information about online counselling.



For anyone where there are exceptional circumstances, and face to face counselling is possible, please see below for the key policies and procedures we will now have in place:

  • We will be doing a risk assessment with any possible face to face clients to ensure that any appointments meet current Government directives and BACP advice. This will include a client questionnaire to ascertain why online therapy is not suitable for them at this time.

  • We will only have a limited amount of clients coming for face to face appointments.

  • There will be no use of the therapy studio by anyone other than 1 therapist and those few limited clients.

  • We will maintain social distancing by seating the therapist and the client at either end of the therapy studio, which is much more than 2 meters in distance.

  • Clients will be seated on 2 easily cleaned chairs more than 2 meters away from myself. These chairs will be anti-abc wiped between all client appointments.


  • Clients will be asked to wash their hands before and after their session and they will be positioned so that they can use the bathroom easily without having to come past the therapist.


  • We will supply hand sanitiser but will ask clients to bring their own drinks and tissues to minimise any risk of virus transmission.


  • Because we will be maintaining at least a 2 meter distance at all times, your therapist is not planning to wear a face mask unless the World Health Organisation and UK Government advice changes. Obviously clients will be free to wear a face mask if they wish to but we will not insist on this unless the advice changes.



  • In addition to our usual cleaning routine for the therapy studio we have added a twice daily cleaning of the toilet area, all work surfaces, door handles and switches with anti-bacterial wipes. 


  • As an extra precaution your therapist will wash their hands and wipe all door handles and client chairs between seeing clients.



What if I have a cough or cold or fever?


We are asking clients not to come to appointments in person if they suspect they are unwell with symptoms matching that of Covid 19. This does not mean that it is a necessity to cancel the appointment. If you feel well enough to do so, an alternative method can be used, such as an appropriate online platform or a telephone session. Your therapist will discuss options with you. You will need to stay in isolation, away from other people until you’ve recovered and can return to having sessions in person.


What if my therapist (or their family member) has a cough cold or fever?


All their appointments will need to be via an appropriate online platform or by phone. Any unplanned breaks due to illness will be managed in ways to minimise inconveniencing clients.


What if my therapist (or their family member) contracts Coronavirus?


Your therapist or the Milton Therapy Clinic will contact you directly to discuss options with you.  


What will happen to my face to face appointments if there is a second peak in Coronavirus cases and the UK is in full lock down again?


Should this happen your therapist will discuss with you alternative methods for the appointments to take place such as telephone or appropriate online platforms.


If you feel anxious about Coronavirus what can I do?


Please visit the NHS website:


Or alternatively the BACP website “Coronovirus Anxiety:  “How to cope if you’re feeling anxious about the outbreak”:

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